July 10, 2020

Hello, I don’t know if you remember me but we had contacted our insurance due to a claim for our roof. You had come by and we were able to claim on part of the roof due to damages from storms. We had someone come by and provided an estimate, and we decided to replace the entire roof.

I later contacted you due to leaks all in our home, this was all due to the roof replacement. We know this man who did our roof replacement, because we go to the same church parish. The roof was not replaced correctly, and incorrect materials were used and there was roof cement patching all over the roof. Also, the interior had lots of damage as well , we had large and small trash can buckets all over in my home collecting water thru rainstorms. There was well over $16,000.00 of damages, this was all due to a roof replacement. I was very disappointed and upset, this is our beautiful home and thought, what was supposed to  be two-day roof replacement turned into a couple of months of back and forth for repairs, patches, emails and texts with this person and with no resolution.

You then referred me to Leon Grivel Ill from Vintage Reconstruction Inc. I contacted Mr. Leon, and he came out to assess our home. Mr. Leon took pictures of inside and outside of our home, and I could see by the look on his face it was very, very bad. My husband and I did not want to believe we allowed this to happen to the roof of our home! From the first time Mr. Leon and I spoke on the phone I just had this feeling everything is going to be ok; this kind and gentle man was sent to help us in this awful situation. Mr. Leon asked me some questions, like did the contractor pull a permit? Does he have a contractor’s license? Does he have general liability insurance? This man is from our church parish surely, he has these things. I contacted the man and he had none of these things. Mr. Leon guided me, and I then contacted the city department and reported him, provided them with as much information so this would not happen to anyone else. As Mr. Leon and I spoke on the phone several times he seemed familiar with this type of ” story”. I was devasted, embarrassed and ashamed, and Mr. Leon did not judge us. Mr. Leon was willing to help. He guided us in this horrible situation and was even willing to assist us with payments since we had just paid for the roof with insurance money as well as our own money just one month before. I was emotional and embarrassed when speaking with him, and I clearly remember saying “Oh my God where did you come from”, this kind and gentle of a man is willing to help us, saying it will be ok, we will figure it out! We were very lucky to have met Mr. Leon, and with his guidance he replaced our roof for a second time in several months.

Thank you for your time, please feel free to share this story with anyone looking for a great company like Vintage Reconstruction Inc. with Leon Grivel Ill, we had a very bad experience and with Mr. Leon’s knowledge and many years expertise are very grateful to have been referred to him and Vintage Reconstruction Inc.

Sincerely

Liberty Customer

David and Rose Mary Guzman

Leon,

Thank you for taking such good care of us in the repair of our home.   I could not have found anyone better than your company.  You, Ryan and all the workers did a marvelous job!   As for Ryan, he is the best.  Always on top of things.  If not for him, we would have had to wait until Friday to get the carpet installed.  Instead, they came over this morning and got it done!

The bedrooms look great.  I am so glad you mentioned finishing them.  If not for your crew, they would have sat in limbo until we found the time to tackle that.  Loving my house again!  Can’t wait to start unpacking, haha.

You and Ryan mentioned when you were through, the house would be better than it was (maybe not in those exact words); but, it is true!  Love the upgrades….  Again, thank you.

Rosie – San Antonio, TX

Leon,

I am writing to let you know how pleased my husband and I were with the repair work done following the recent water damage. Thank you also for working along with me in order to help get our home owners insurance company compensation completed. I appreciate doing business with you.
Neuza Beal – San Antonio, TX

Darcee,
I’ve been meaning to write you to let you know how much we appreciate the work Vintage did for us at our recent catastrophe.  I called Leon immediately and within an hour he was at my home and already surveying the damage and formulating a plan.  You guys were on top of everything from the very start.  I appreciated the fact that there was constant communication with me and explanations on all the work you were doing.  The finished product was better than expected!!  Your attention to detail produces a quality product every time.
Thank you for your great work.
T.R. and Teri St. Charles – Fair Oaks Ranch, TX

Leon,
I want to let you know how pleased we have been with the services Vintage has provided us over the past eight years. The quality of your work has always been top notch. But more important is your approach dealing with me as your customer. I appreciate your straight forward candor dealing with my projects. You and your Vintage team have always provided us with the most practical options to deal with our repair projects. Your attitude of “doing it right” the first time has always impressed me. As a former salesman, I know that earning a customer’s “Trust” is the most important piece of a business relationship. We are grateful. Thank you again.
John Bell – Houston, TX

Leon,
For the second time in 5 years we had the unfortunate challenge of dealing with some significant damage to our home. In both instances however we had the fantastic benefit of being able to have Vintage Reconstruction be the team that we selected to help us restore our home.

From the very beginning everything was carefully evaluated and explained to us in great detail. Vintage helped us understand the assessment provided by our insurance company and also provided guidance on restoration options that would help us to update and improve our home in ways that we would not have even known about.

Throughout the process every person that entered our home was polite, courteous, and extremely accommodating of our busy schedule all the while still ensuring that the work progressed as quickly as possible. Construction by its nature is disruptive but Vintage made the process as painless as possible.

Most importantly however are the final results. We could not be more pleased with the outstanding attention to detail and the quality of the work that was done. Michele and I fully trust and recommend Vintage Reconstruction! We could not be more pleased with our experience and our restored home as well!

Charles H. Dayton – San Antonio, TX

Dear Mr. Grivel:
I am writing to let you know how pleased my husband and I were with the repair work done following the recent water damage in our master bathroom, bedroom and bedroom closet.

Please tell Fred, James and “Tiger” that they did a superb job restoring the walls and woodwork, as well as installing the new toilet and painting the room and bath. They left the place very clean upon completion. The three young men were very pleasant and courteous on the job.

Thank you also for working along with me in order to help get our home owners insurance company compensation completed.

Thank you again, I appreciate doing business with you.
Neuza Beal – San Antonio, TX

Dear Mr. Grivel,

I want to thank you for the great job you did on my roof. And, another thank you for the speediness in which you did the job. As you recall, I was not having any luck with getting bids as the inclement weather had delayed the roofers I had contacted. Your turn around time from first contact to job completion (including weather delays) saved me. The house had been sold but I could not move on closing the sale without the new roof.

I could not tell your employees had even been there except for the new roof. They cleaned up everything. The buyers of this house were also pleased to get a new roof and appreciated being allowed to pick out the roofing tile!

Cathy L. White – San Antonio, TX